We understand that cancellations are sometimes necessary, but we do require 24 hours notice. That allows someone on what can be a long waiting list to fill your appointment. You will receive a reminder 48 hours prior to ensure enough time to reschedule.
Our main practice is located in the Melbourne CBD at Level 2, 50 Queen Street, Melbourne 3000.
We also have psychologists in surrounding suburbs including:
We additionally have psychologists located interstate.
Reception is open 6 days a week:
Mondays - Thursdays 8:30am-7pm
Fridays - 8:30am - 6pm
Saturdays - 8:30am-1:30pm
After hours appointments may also be available.
We are closed on public holidays.
Same day appointments are available for urgent requests, and daytime appointments are generally available within 7 days. Afterhours appointments are up to 14 days, however waitlists can provide earlier appointments following cancellations.
To avoid disappointment with waiting times, we hold weekly or fortnightly appointments for our clients to ensure they have a time secured in the diary. At your previous appointment, you can confirm or reschedule these with ease.
Psychology Melbourne has appointments during the day, in the evening and on Saturdays at our CBD offices, and other suburban and regional clinics. Contact us for more information.
Psychology Melbourne does not offer bulk billing, however for those on a Health Care Card, we may be able to accommodate a lower fee on a case by case basis, and with a request from your GP. It is important to mention this to reception when making an appointment.
Financial hardship and student discounts:
Please visit your General Practitioner (GP) and explain your mental health concerns. Your GP will then give you a hard copy of your plan, or fax it to your psychologist with your referral. Bring these documents to your first consultation and they will entitle you to the Medicare rebate.
We only have reception staff at our CBD practice. If your appointment is offsite, your payments will be processed through SecurePay and your psychologist will let us know once you have attended so we can process your rebate.
As new client, your first appointment must be prepaid. This protocol is in place due to the busy nature of our clinic and to ensure attendance. Payment is processed simply calling our friendly receptionists and providing your card details. Payment is securely processed through SecurePay and receipts will be emailed to you. Appointments after 7pm will also be processed the day of, reception will send you a SMS to advise payment is going to processed that afternoon.
Psychology Melbourne’s psychologists are registered as providers with private health funds. Some funds will provide rebates for psychological services, however it is advisable to check with your specific fund as to whether your 'extras cover' includes psychological services and the amount of repayment.
If you are eligible, you can choose to use either your private health insurance or Medicare to pay for psychological services you receive. However, you can only use one form of rebate for each session.
Medicare rebates are available for video and telephone counselling by registered psychologists under arrangements announced by the Federal Government on March 11 to counter the COVID-19 crisis.
They provide rebates for vulnerable clients at risk of infection, including anyone who:
At Psychology Melbourne we adhere by the guidelines of the National Privacy Principles. We care about your privacy, and protect your private details.
All information shared in your session with a psychologist is confidential. The only exceptions are if you are at risk of harm to yourself or someone else, or if it is court-mandated. If either of these situations occur, they will be discussed with you.
Ongoing sessions run for just under one hour. The initial matching sessions run for 30 minutes.
After your initial session, we will book you in for six appointments to ensure you have a regular place. At your third or fourth appointment, you and your psychologist will review your progress and discuss future plans.
The therapeutic process differs depending on the individual and the complexity of the issues presented. It is dependent on factors such as previous counselling, support networks, and coping strategies.
The psychologists at Psychology Melbourne are experienced in providing both long- and short-term counselling and develop specific treatment plans based on your needs.
The matching session is a 30 minute appointment where one of our trained matching psychologists will meet and discuss your issues and recommend the best psychologist for you to work with.
As we have over 35 psychologists at Psychology Melbourne, the matching session is a great option for those new to therapy and to find the psychologist that will be the best fit for you,who you are going to work with and who will actively be able to address your needs and concerns.
Alternately, direct appointments are great for those who are more urgently wanting to see a psychologist, who have limited availability, or are wanting to get started straight away. Our receptionists will be able to discuss your preferences with you and book you in with someone suitable.
Psychologists have completed several years of university studies in the science of mental functioning and human behaviour. They have professional, supervised training and clinical skills that allow them to help people deal more effectively with life problems and address mental health issues.
A counsellor is a person who assists people “to develop understanding about themselves and to make changes in their lives”. There are different types of counsellors and each may have very different qualifications and experience levels. There is no mandated minimum training and qualification framework for counsellors, although the Psychotherapy and Counselling Federation of Australia (PACFA) maintains a national voluntary register of counsellors and psychotherapists who have satisfied that body’s minimum training standard.
A therapist is a more broad term. Although it is often used interchangeably with psychologist or counsellor, there are no regulatory restrictions on who can call themselves a therapist. Make sure when you are looking for assistance with mental health that you choose a qualified psychologist, and check their credentials in psychology.
People seek counselling for a variety of reasons, and at different stages in their lives. There is no rule or set structure for when someone should speak with a psychologist.
Some of the most common reasons are for treatment of depression, anxiety, grief and loss, relationship difficulties, low self-esteem or lowered motivation.
Some of the clients at Psychology Melbourne use counselling as part of a mental fitness program. They find their sessions with a psychologist help them to maintain healthy mental functioning so that they can respond better to unpredictable life stressors.
People can attend counselling alone, with their partners (relationship counselling) or with their families (family counselling).
Read more about what problems our psychologists can help with.
If you are in an emergency, call Lifeline on 13 11 14.
Psychology Melbourne offers an initial matching intake, which we have found is the best way for clients to find a psychologist who will work for them.
Our research shows that matched clients achieve better outcomes and are more satisfied with the counselling process.
If you elect to use our matching service, during your initial session, one of our matching psychologists will:
Find out more about the initial matching session.
If you choose or are referred directly to a particular psychologist (rather than having an initial matching session) he or she will:
We offer short courses for between six to 10 participants, which are run by qualified psychologists and are eligible for Medicare rebates with a GP’s referral. These courses will teach you new skills and strategies and can accelerate your progress towards your goals.
Find out more about our classes.
The number of sessions paid by an employer varies depending on the program. In general, most EAP's provide between 3-6 sessions per employee calendar year. In some cases, more sessions may be accessed manager approval. You can contact us or speak to a member of HR at your workplace for more information.
You can choose between two ways of referring your employees to our services:
Any Manager or Staff Member can directly access the EAP for assistance on a voluntary and confidential basis. No prior approval is required.
HR/Management Approved Referral
The employee will approach their HR/Manager to seek consent to access the EAP, or the Managers also identify and refer individuals to the service as required.
The approval will then be sent to us either by:
Most organisations choose self referral as employees feel their privacy is more secure. If your workplace has an EAP in place and you're unsure which option you have, contact us or speak to a member of HR or management at your workplace.
An Employee Assistance Program (EAP) is a confidential, counselling-based intervention program for employees at all levels of an organisation. It is funded by the employer; and provides support to enhance the emotional, mental and general psychological wellbeing of employees.
Providing an EAP for your employees shows them you are committed to their mental and emotional wellbeing; and ongoing workplace health, happiness and performance. It provides a safe, confidential environment to understand and resolve issues that might impact their performance at work. Employees can gain invaluable coping skills and strategies. Even the simple knowledge that they are valued enough to be provided with assistance improves morale
Psychology Melbourne is an EAP provider, and we understand that every organisation is different. All of our programs are tailored to suit your workplace and your needs. Some of the EAP services that we offer include: