Frequently asked questions

What is your cancellation policy?

We understand that cancellations are sometimes necessary, but we do require 24 hours notice. That allows someone on what can be a long waiting list to fill your appointment. You will receive a reminder 48 hours prior to ensure enough time to reschedule.

How can I get in touch with you?

  • You can call us on 03 9629 1001 to speak with one of our friendly receptionists
  • Make an appointment online, simply choose the matching appointment or your own psychologist, and submit your details
  • You can submit a contact form through our website, and someone will be in touch with you
  • Chat us through our website to speak with someone live
  • Or email us at cbd@psychologymelbourne.com.au

See our contact information here.

Where are you located?

Our main practice is located in the Melbourne CBD at Level 2, 50 Queen Street, Melbourne 3000.

We also have psychologists in surrounding suburbs including:

We additionally have psychologists located interstate.

What are your opening hours?

Reception is open 6 days a week:
Mondays - Thursdays 8:30am-7pm
Fridays - 8:30am - 6pm
Saturdays - 8:30am-1:30pm

After hours appointments may also be available.

We are closed on public holidays.

How long will I have to wait for an appointment?

Same day appointments are available for urgent requests, and daytime appointments are generally available within 7 days. Afterhours appointments are up to 14 days, however waitlists can provide earlier appointments following cancellations.

To avoid disappointment with waiting times, we hold weekly or fortnightly appointments for our clients to ensure they have a time secured in the diary. At your previous appointment, you can confirm or reschedule these with ease.

What are the available times and days for appointments?

Psychology Melbourne has appointments during the day, in the evening and on Saturdays at our CBD offices, and other suburban and regional clinics. Contact us for more information.

Do you bulk bill appointments?

Psychology Melbourne will bulk bill if your GP requests this, however due to high demand you may be placed on a waiting list. We also offer a lower fee for appointments during office hours, again with a GP request. Please ask reception about this.

How much does it cost to see a psychologist?

Matching fee:

  • The initial matching session is $95, with a Medicare rebate of $60.10 under the Mental Health Plan.

Standard fees

  • Sessions vary from $190 - $220 during the day, and $220 - $240 for after hours appointments and Saturdays.

Medicare rebates:

  • All our psychologists are registered with Medicare, allowing clients with a referral from their GP to receive a substantial rebate. Medicare covers up to 50% of the session.

Financial hardship and student discounts:

  • Low fee options for people with financial difficulties are available for those in exceptional circumstances.

How do I get a Mental Health Care Plan?

Please visit your General Practitioner (GP) and explain your mental health concerns. Your GP will then give you a hard copy of your plan, or fax it to your psychologist with your referral. Bring these documents to your first consultation and they will entitle you to the Medicare rebate.

How do I pay for appointments that aren't in the CBD?

We only have reception staff at our CBD practice. If your appointment is offsite, your payments will be processed through SecurePay and your psychologist will let us know once you have attended so we can process your rebate.

Are psychological services covered by my private health fund?

Psychology Melbourne’s psychologists are registered as providers with private health funds. Some funds will provide rebates for psychological services, however it is advisable to check with your specific fund as to whether your 'extras cover' includes psychological services and the amount of repayment.

If you are eligible, you can choose to use either your private health insurance or Medicare to pay for psychological services you receive. However, you can only use one form of rebate for each session.

Am I eligible for the Medicare rebate?

Our counselling sessions and group sessions (or classes) are supported by Medicare when you have a referral, in the form of a Mental Health Care Plan, from your GP, psychiatrist or paediatrician. From December 31, 2012 eligible people can receive:

  • 10 individual counselling sessions in a calendar year. Your referring doctor will assess your progress after the first six sessions
  • 10 group therapy sessions in a calendar year

Find out more about the Medicare rebate.

Psychology Melbourne is also a registered ATAPS provider. Under the ATAPS scheme, eligible patients can receive Medicare rebates for up to 12 individual counselling sessions in a calendar year and 12 group therapy sessions in a calendar year, with an additional six sessions in exceptional circumstances.

If you have a Mental Health Care Plan, the out-of-pocket fee for a 50-minute consultation will usually be $85.50 for a clinical psychologist or $105.20 for a registered or counselling or other endorsed psychologist during office hours. You will however be eligible for a significantly higher rebate, once you reach the Medicare Safety Net threshold.

If you plan to see a psychologist regularly or for that matter have other significant medical expenses, you should be aware of the benefits of the Medicare Safety Net.

Medicare will automatically provide the higher rebates to an individual as soon as the threshold is reached, but couples and families need to register with Medicare, even if you are all on the same Medicare card, to allow Medicare to keep track of the total of your medical expenses and apply the relevant rebate.

Is my information treated confidentially?

At Psychology Melbourne we adhere by the guidelines of the National Privacy Principles. We care about your privacy, and protect your private details.

All information shared in your session with a psychologist is confidential. The only exceptions are if you are at risk of harm to yourself or someone else, or if it is court-mandated. If either of these situations occur, they will be discussed with you.

How long is a counselling session?

Ongoing sessions run for just under one hour. The initial matching sessions run for 30 minutes.

How many sessions will I need?

After your initial session, we will book you in for six appointments to ensure you have a regular place. At your third or fourth appointment, you and your psychologist will review your progress and discuss future plans.

The therapeutic process differs depending on the individual and the complexity of the issues presented. It is dependent on factors such as previous counselling, support networks, and coping strategies.

The psychologists at Psychology Melbourne are experienced in providing both long- and short-term counselling and develop specific treatment plans based on your needs.

What is the difference between a matching and a direct appointment?

The matching session is a 30 minute appointment where one of our trained matching psychologists will meet and discuss your issues and recommend the best psychologist for you to work with.

As we have over 35 psychologists at Psychology Melbourne, the matching session is a great option for those new to therapy and to find the psychologist that will be the best fit for you,who you are going to work with and who will actively be able to address your needs and concerns.

Alternately, direct appointments are great for those who are more urgently wanting to see a psychologist, who have limited availability, or are wanting to get started straight away. Our receptionists will be able to discuss your preferences with you and book you in with someone suitable.

What is a psychologist?

Psychologists have completed several years of university studies in the science of mental functioning and human behaviour. They have professional, supervised training and clinical skills that allow them to help people deal more effectively with life problems and address mental health issues.

A counsellor is a person who assists people “to develop understanding about themselves and to make changes in their lives”. There are different types of counsellors and each may have very different qualifications and experience levels. There is no mandated minimum training and qualification framework for counsellors, although the Psychotherapy and Counselling Federation of Australia (PACFA) maintains a national voluntary register of counsellors and psychotherapists who have satisfied that body’s minimum training standard.

A therapist is a more broad term. Although it is often used interchangeably with psychologist or counsellor, there are no regulatory restrictions on who can call themselves a therapist. Make sure when you are looking for assistance with mental health that you choose a qualified psychologist, and check their credentials in psychology.

When should I seek counselling assistance?

People seek counselling for a variety of reasons, and at different stages in their lives. There is no rule or set structure for when someone should speak with a psychologist.

Some of the most common reasons are for treatment of depression, anxiety, grief and loss, relationship difficulties, low self-esteem or lowered motivation.

Some of the clients at Psychology Melbourne use counselling as part of a mental fitness program. They find their sessions with a psychologist help them to maintain healthy mental functioning so that they can respond better to unpredictable life stressors.

People can attend counselling alone, with their partners (relationship counselling) or with their families (family counselling).

Read more about what problems our psychologists can help with.

If you are in an emergency, call Lifeline on 13 11 14.

What should I expect on my first visit?

Psychology Melbourne offers an initial matching intake, which we have found is the best way for clients to find a psychologist who will work for them.

Our research shows that matched clients achieve better outcomes and are more satisfied with the counselling process.

If you elect to use our matching service, during your initial session, one of our matching psychologists will:

  • Discuss what has brought you to counselling and what you hope to achieve. He or she will help you select the most suitable psychologist for you.
  • Explain how counselling works and answer any questions
  • Advise which educational classes, if any, would improve the effectiveness of counselling
  • Help you set goals that you would like to achieve from counselling
  • Explain how you can use our services to resolve any concerns you may have during your counselling

Find out more about the initial matching session.

If you choose or are referred directly to a particular psychologist (rather than having an initial matching session) he or she will:

  • Discuss your issues and what you hope to achieve
  • Explain how counselling works and answer any questions
  • Advise which educational classes, if any, would improve the effectiveness of counselling
  • Help you set goals that you would like to achieve from counselling
  • Explain how you can use our services to resolve any concerns you may have during your counselling

Tell me more about your classes

We offer short courses for between six to 10 participants, which are run by qualified psychologists and are eligible for Medicare rebates with a GP’s referral. These courses will teach you new skills and strategies and can accelerate your progress towards your goals.

Find out more about our classes.

How many sessions do I get through EAP?

The number of sessions paid by an employer varies depending on the program. In general, most EAP's provide between 3-6 sessions per employee calendar year. In some cases, more sessions may be accessed manager approval. You can contact us or speak to a member of HR at your workplace for more information.

What is the difference between Self Referral and Manager Referral?

You can choose between two ways of referring your employees to our services:

Self Referral

Any Manager or Staff Member can directly access the EAP for assistance on a voluntary and confidential basis. No prior approval is required.

HR/Management Approved Referral

The employee will approach their HR/Manager to seek consent to access the EAP, or the Managers also identify and refer individuals to the service as required.

The approval will then be sent to us either by:

  • Written/email approval required
  • Verbal approval over the phone

Most organisations choose self referral as employees feel their privacy is more secure. If your workplace has an EAP in place and you're unsure which option you have, contact us or speak to a member of HR or management at your workplace.

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a confidential, counselling-based intervention program for employees at all levels of an organisation. It is funded by the Employer; and provides support to enhance the emotional, mental and general psychological wellbeing of employees.

Providing an EAP for your employees shows them you are committed to their mental and emotional wellbeing; and ongoing workplace health, happiness and performance. It provides a safe, confidential environment to understand and resolve issues that might impact their performance at work. Employees can gain invaluable coping skills and strategies. Even the simple knowledge that they are valued enough to be provided with assistance improves morale

Psychology Melbourne is an EAP provider, and we understand that every organisation is different. All of our programs are tailored to suit your workplace and your needs. Some of the EAP services that we offer include:

Read more about our EAP services.