Frequently asked questions

Will I be able to see my psychologist face-to-face?

Yes, when the lockdown ends and face-to face appointments become available again. Please note - clients who attend in-person sessions, at any of our locations, must be fully vaccinated (with both jabs).

Where are you located?

Our main practice is located in the Melbourne CBD at Level 2, 50 Queen Street, Melbourne 3000.

We also have psychologists in surrounding suburbs including:

We additionally have psychologists located interstate.

What are your opening hours?

Reception is open 6 days a week: 
 Mondays - Thursdays 8:30am-6:30pm 
 Fridays - 8:30am - 6pm
 Saturdays - 9am-3pm

After hours appointments may also be available.

We are closed on public holidays.

How long will I have to wait for an appointment?

We are currently experiencing a strong demand and may not be able to offer immediate appointments, but we can get you started with a range of cost-effective group sessions and short courses that can help you while you wait. You can also book these directly through our online SHOP.

How can I get in touch with you?

  • You can call us on 1300 161 639 to speak with one of our friendly receptionists
  • You can submit a contact form through our website, and someone will be in touch with you
  • Chat us through our website to speak with someone live
  • Or email us at

See our contact information here.

What is your cancellation policy?

We understand that cancellations are sometimes necessary, but we do require 48 hours notice. That allows someone on what can be a long waiting list to fill your appointment. You will receive a reminder 48 hours prior to ensure enough time to reschedule.

Cancellations of test packages will be charged a 10% admin fee.

What are the available times and days for appointments?

Psychology Melbourne has appointments during the day, in the evening and on Saturdays at our CBD offices, and other suburban and regional clinics. Contact us for more information.

Do you bulk bill appointments?

Psychology Melbourne does not offer bulk billing, however for those on a Health Care Card, we may be able to accommodate a lower fee on a case by case basis, and with a request from your GP. It is important to mention this to reception when making an appointment.

How much does it cost to see a psychologist?

Matching fee:

  • The initial matching session is $170, with a Medicare rebate of $63.55 under the Mental Health Plan.

Standard fees

  • Sessions vary from $220 - $250 during the day, and $230 - $260 for after hours appointments and Saturdays.

Medicare rebates:

  • All our psychologists are registered with Medicare, allowing clients with a referral from their GP to receive a substantial rebate. Medicare covers up to 50% of the session.
  • Medicare does not provide rebates for Testing and Assessments.

Financial hardship and student discounts:

  • Low fee options for people with financial difficulties are available for those in exceptional circumstances.

How do I get a Mental Health Care Plan?

Please visit your General Practitioner (GP) and explain your mental health concerns. Your GP will then give you a hard copy of your plan, or fax it to your psychologist with your referral. Bring these documents to your first consultation and they will entitle you to the Medicare rebate.

How do I pay for appointments that aren't in the CBD?

We only have reception staff at our CBD practice. If your appointment is offsite, your payments will be processed through SecurePay and your psychologist will let us know once you have attended so we can process your rebate.

Do I have to prepay?

As new client, your first appointment must be prepaid. This protocol is in place due to the busy nature of our clinic and to ensure attendance. Payment is processed simply calling our friendly receptionists and providing your card details. Payment is securely processed through SecurePay and receipts will be emailed to you. Appointments after 7pm will also be processed the day of, reception will send you a SMS to advise payment is going to processed that afternoon.

Are psychological services covered by my private health fund?

Psychology Melbourne’s psychologists are registered as providers with private health funds. Some funds will provide rebates for psychological services, however it is advisable to check with your specific fund as to whether your 'extras cover' includes psychological services and the amount of repayment.

If you are eligible, you can choose to use either your private health insurance or Medicare to pay for psychological services you receive. However, you can only use one form of rebate for each session.

Am I eligible for a telehealth Medicare rebate for my online counselling session?

Medicare rebates are available for video and telephone counselling by registered psychologists under arrangements announced by the Federal Government on March 11 to counter the COVID-19 crisis.

They provide rebates for vulnerable clients at risk of infection, including anyone who:

  • have been diagnosed with COVID-19 virus but who are not a patient of a hospital; or
  • have been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee; or
  • considered more susceptible to the COVID-19 virus being:
    • at least 70 years old, or
    • at least 50 years old or over if of Aboriginal or Torres Strait Islander descent; or
    • pregnant; or
    • a parent of a child under 12 months; or
    • a person under treatment for chronic health conditions or who are immune compromised.

What is the Medicare Safety Net?

The Medicare Safety Net is designed to support people who require a lot of medical services in a calendar year.

If you have significant medical expenses, and plan to see a psychologist regularly, your visits to your psychologist could cost you a lot less.

Medicare Safety Nets have thresholds. When you spend certain amounts in gap and out of pocket costs, you’ll reach the thresholds. Once you’ve reached the thresholds, you’ll start getting higher Medicare benefits. This means you’ll get more money back for certain Medicare services.

The threshold amounts are set each year from 1 January.

Only Medicare can track the threshold for you. They provide a specific code when you have begun to tap into your threshold. You need to contact Medicare yourself on

Eligible medical expenses that contribute to the threshold include seeing a doctor or specialists, some tests and scans like blood tests and CT scans.

Only verified payments count towards the threshold. Verified payments are when you pay for your health professional service in full, before you make a claim. If you have unverified payments, you’ll need to pay them before they count towards your threshold.

Individuals will automatically get the higher rebates as soon as the threshold is reached, but couples and families need to register with Medicare (even if you are all on the same Medicare card) to allow Medicare to keep track of all your expenses.

You can check your threshold amount at any time through either your:

How do I know if I've reached the Medicare safety Net?

  1. If you're using a computer, login to myGov and select Medicare. Alternatively, if you're using the myGov app, open it and enter your myGov pin.
  2. Select 'Safety Net' from the Services menu.
  3. Select the 'year' you want from the dropdown menu.

Is my information treated confidentially?

At Psychology Melbourne we adhere by the guidelines of the National Privacy Principles. We care about your privacy, and protect your private details.

All information shared in your session with a psychologist is confidential. The only exceptions are if you are at risk of harm to yourself or someone else, or if it is court-mandated. If either of these situations occur, they will be discussed with you.

How long is a counselling session?

Ongoing sessions run for just under one hour. The initial matching sessions run for 30 minutes.

How many sessions will I need?

After your initial session, we will book you in for six appointments to ensure you have a regular place. At your third or fourth appointment, you and your psychologist will review your progress and discuss future plans.

The therapeutic process differs depending on the individual and the complexity of the issues presented. It is dependent on factors such as previous counselling, support networks, and coping strategies.

The psychologists at Psychology Melbourne are experienced in providing both long- and short-term counselling and develop specific treatment plans based on your needs.

What is the difference between a matching and a direct appointment?

The matching session is a 30 minute appointment where one of our trained matching psychologists will meet and discuss your issues and recommend the best psychologist for you to work with.

As we have over 60 psychologists at Psychology Melbourne, the matching session is a great option for those new to therapy and to find the psychologist that will be the best fit for you,who you are going to work with and who will actively be able to address your needs and concerns.

Alternately, direct appointments are great for those who are more urgently wanting to see a psychologist, who have limited availability, or are wanting to get started straight away. Our receptionists will be able to discuss your preferences with you and book you in with someone suitable.

What is a psychologist?

Psychologists have completed several years of university studies in the science of mental functioning and human behaviour. They have professional, supervised training and clinical skills that allow them to help people deal more effectively with life problems and address mental health issues.

A counsellor is a person who assists people “to develop understanding about themselves and to make changes in their lives”. There are different types of counsellors and each may have very different qualifications and experience levels. There is no mandated minimum training and qualification framework for counsellors, although the Psychotherapy and Counselling Federation of Australia (PACFA) maintains a national voluntary register of counsellors and psychotherapists who have satisfied that body’s minimum training standard.

A therapist is a more broad term. Although it is often used interchangeably with psychologist or counsellor, there are no regulatory restrictions on who can call themselves a therapist. Make sure when you are looking for assistance with mental health that you choose a qualified psychologist, and check their credentials in psychology.

When should I seek counselling assistance?

People seek counselling for a variety of reasons, and at different stages in their lives. There is no rule or set structure for when someone should speak with a psychologist.

Some of the most common reasons are for treatment of depression, anxiety, grief and loss, relationship difficulties, low self-esteem or lowered motivation.

Some of the clients at Psychology Melbourne use counselling as part of a mental fitness program. They find their sessions with a psychologist help them to maintain healthy mental functioning so that they can respond better to unpredictable life stressors.

People can attend counselling alone, with their partners (relationship counselling) or with their families (family counselling).

Read more about what problems our psychologists can help with.

If you are in an emergency, call Lifeline on 13 11 14.

What should I expect on my first visit?

Psychology Melbourne offers an initial matching intake, which we have found is the best way for clients to find a psychologist who will work for them.

Our research shows that matched clients achieve better outcomes and are more satisfied with the counselling process.

If you elect to use our matching service, during your initial session, one of our matching psychologists will:

  • Discuss what has brought you to counselling and what you hope to achieve. He or she will help you select the most suitable psychologist for you.
  • Explain how counselling works and answer any questions
  • Advise which educational classes, if any, would improve the effectiveness of counselling
  • Help you set goals that you would like to achieve from counselling
  • Explain how you can use our services to resolve any concerns you may have during your counselling

Find out more about the initial matching session.

If you choose or are referred directly to a particular psychologist (rather than having an initial matching session) he or she will:

  • Discuss your issues and what you hope to achieve
  • Explain how counselling works and answer any questions
  • Advise which educational classes, if any, would improve the effectiveness of counselling
  • Help you set goals that you would like to achieve from counselling
  • Explain how you can use our services to resolve any concerns you may have during your counselling

Tell me more about your classes

We offer short courses for between six to 10 participants, which are run by qualified psychologists and are eligible for Medicare rebates with a GP’s referral. These courses will teach you new skills and strategies and can accelerate your progress towards your goals.

Find out more about our classes.

How many sessions do I get through EAP?

The number of sessions paid by an employer varies depending on the program. In general, most EAP's provide between 3-6 sessions per employee calendar year. In some cases, more sessions may be accessed manager approval. You can contact us or speak to a member of HR at your workplace for more information.

What is the difference between Self Referral and Manager Referral?

You can choose between two ways of referring your employees to our services:

Self Referral

Any Manager or Staff Member can directly access the EAP for assistance on a voluntary and confidential basis. No prior approval is required.

HR/Management Approved Referral

The employee will approach their HR/Manager to seek consent to access the EAP, or the Managers also identify and refer individuals to the service as required.

The approval will then be sent to us either by:

  • Written/email approval required
  • Verbal approval over the phone

Most organisations choose self referral as employees feel their privacy is more secure. If your workplace has an EAP in place and you're unsure which option you have, contact us or speak to a member of HR or management at your workplace.

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a confidential, counselling-based intervention program for employees at all levels of an organisation. It is funded by the employer; and provides support to enhance the emotional, mental and general psychological wellbeing of employees.

Providing an EAP for your employees shows them you are committed to their mental and emotional wellbeing; and ongoing workplace health, happiness and performance. It provides a safe, confidential environment to understand and resolve issues that might impact their performance at work. Employees can gain invaluable coping skills and strategies. Even the simple knowledge that they are valued enough to be provided with assistance improves morale

Psychology Melbourne is an EAP provider, and we understand that every organisation is different. All of our programs are tailored to suit your workplace and your needs. Some of the EAP services that we offer include:

Read more about our EAP services.

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(main practice)
2/50 Queen Street
Phone 1300 161 639 for all locations
Reception Hours:
Mon - Thurs 8:30 am - 6:30 pm
Fri 8:30 am - 6 pm,  Sat 9 am - 2:30 pm