How Psychology Melbourne will work for you

Our Approach

Psychology Melbourne offers various assessment and treatment services designed to assist clients improve their emotional and psychological wellbeing. Our services have been developed over 12 years to provide alternative ways for clients to get help.

Whilst in our care, you will be working with a dedicated team of accredited experienced psychologists in a relaxed and confidential setting, whether face-to-face or online.

All our psychologists are bound by a strict code of confidentiality and ethics, and you will be treated with the utmost respect and sensitivity.

1. Our Matching Sessions

At Psychology Melbourne, we do not simply assign clients to the first available psychologist. Instead, we provide the chance of a good therapeutic match through our initial matching session and our self-matching tab on our website.

Therapy is an intimate experience and research shows repeatedly that if that a good therapeutic relationship is the single most important factor in successful therapy.

Our psychologists constantly monitor that relationship and act immediately to address any problems. We have developed additional training in this essential area of practice beyond psychologists’ usual university studies.

If you have any questions, please contact our Client Services team on (03) 9629 1001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

2. Our Treatment Plans

At Psychology Melbourne we start our clients on an Initial Treatment Plan to help them achieve their outcomes, support their progress, and avoid disruptions. When you commence a Treatment Plan with us you will also be guaranteed a place in our diary.

The Initial Treatment Plan includes an Appointment Schedule that ensures you will have regular, consistent sessions at a time of high demand for psychologists. The initial schedule includes six (6) reserved appointments over nine (9) weeks: the first three are weekly and the next three fortnightly.

Regular and consistent appointments allow your psychologist to tailor an individual clinical treatment program for you, so they can monitor your progress towards the outcomes you want to achieve as discussed during your first session.

Achieving behaviour change in therapy, like any other endeavor, requires commitment and perseverance. International studies suggest that too many clients drop out of therapy before their goals are met, largely because early difficulties are not able to be addressed.

After your first Treatment Plan, your psychologist will discuss with you whether further plans are required.

How Treatment Plans Work

Our Treatment Plans follow the GP Mental Health Care Plans.

  1. First Treatment Plan - 6 appointments (3 weekly & 3 fortnightly)
  2. Second Treatment Plan - 4 fortnightly appointments
  3. Third Treatment Plan - 10 sessions

Currently, Medicare provides rebates for up to 10 sessions and since the pandemic, for an extra 10 sessions until June 2022, making a total of 20 sessions annually.

If you have any questions, please contact our Client Services team on (03) 9629 1001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

Employee Assistance Counselling

Psychology Melbourne’s team of more than 50 psychologists provide solution-focused counselling and coaching for employees with personal and work-related issues.

Our Employee Assistance Program (EAP) has helped hundreds of employees from over 500 companies who have signed up to our program. The program offers employees funded, confidential, short-term professional counselling which may also include personal and family members.

You can read more about our EAP programs.

If you have any questions, please contact our Client Services team on (03) 9629 1001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

3. Testing and Assessment

Psychology Melbourne provides testing and assessment services to identify and diagnosis problem behaviors, underlying issues, and treatment recommendations.

We offer cost-effective test packages, which are administered, scored, and interpreted by trained psychologists. They can be done face-to-face or online. See our full list of testing and assessment packages.

You will start with one or more psychological tests that will be administered either face-to-face or online, depending on the type of test. This is followed by two or more 50-minute clinical consultations with an experienced psychologist during which you may be asked various questions about your background and educational history.

At the end of your clinical consultations, you will receive a report with your test results and recommendations for a way forward.

If you have any questions, please contact our Client Services team on (03) 96291001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

4. Short Courses (currently online)

At Psychology Melbourne we also offer psycho-educational Short Courses that provide an alternative to individual therapy. These are currently conducted online for up to 12 people.

Our courses can be a good substitute for one-on-one counselling if you have a particular issue you want to work on. For example, our Anger Management course gets excellent results and has helped many people learn tips and tools for managing the difficult emotion of anger.

Short courses are cost-effective and can work well alongside individual therapy. They currently don’t attract Medicare rebates. See the courses available.

If you have any questions, please contact our Client Services team on (03) 9629 1001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

5. Personal Development Services

Psychology Melbourne also provides personal development and coaching packages delivered by experienced psychologists to help you reach your full potential and improve your quality of life.

Coaching is a process where our psychologists support and help motivate a person to achieve specific personal or professional goals by providing training and guidance. It is not the same as counselling which provides treatment to a person experiencing personal or psychological problems.

The primary focus of coaching is on reaching your personal goals. Our coaches are all registered psychologists who offer a range of cost-effective packages including Wellbeing Checks, Career coaching, Life coaching, Fear of Public Speaking, etc. You can read more about our coaching services.

If you have any questions, please contact our Client Services team on (03) 9629 1001 and select LINE 1 or email us at: clientservices@psychologymelbourne.com.au or use our live chat service on this website.

6. Quality Assurance

At Psychology Melbourne we monitor progress through customer surveys to identify and address any issues that might arise. We follow up by regularly tracking satisfaction, moving quickly to resolve any problems.

The fact that our clients report a consistently high level of satisfaction with their treatment indicates that our approach works well.