Online Counselling

Secure phone and video counselling

Online counselling via secure video and telephone services provides access to expert, effective psychological help, without having to leave home or the office.

To arrange an online counselling appointment, call our Client Services team on (03) 9629 1001, or email them at or use the live chat on our website.

Is online counselling effective?

Research shows that in expert hands, online counselling is just as effective as face-to-face counselling and client outcomes are identical to those for conventional therapy.

Psychology Melbourne is a recognised specialist in secure online counselling. In a 2-year project with Medibank Private and Telstra Health, we delivered online counselling to over 200 clients in Queensland.

How does online counselling work?

We have made it as easy as possible to attend your session using our telemedicine platform It is highly secure, encrypted and very easy to use.

Before your session, we will send you a link to your psychologist's room. All you need is a smartphone, laptop, computer or tablet with a web browser and an internet connection. There are no plugins or downloads! 

Our reception will assist you at every step of the way to link you into your session. Even if you are technology beginner, we can help you make it work. Once you’ve done it the first time, it’s easy!

Step-by-step instructions

  1. Call reception on (03) 9629 1001 to book a phone or video session .
  2. Reception will send you a web link by email before your appointment is due.
  3. Open this link in your web browser. We recommend Google Chrome.
  4. Enter your name and you will be placed in the waiting room.
  5. At the time of your appointment, your psychologist will begin your video session.

If you have not made contact with your psychologist within 5-10 minutes of your scheduled appointment time, please call reception on 9629 1001 for further assistance. 

What can we help with?

We have a large team of psychologists who work online with a wide range of problems including anxiety, depression and relationship problems. You can even do couples counselling online with each partner in different locations.


Fees & rebates

Greg Hunt has announced that there will be more funding for Mental Health for Victorians from Friday, 7th August. The Government will provide 10 additional Medicare subsidised psychological therapy sessions for Victorians from 7 August 2020 until June 2022.

Clients will be required to:

Once deemed eligible, clients will be able to continue to access treatment even if public health orders are lifted. 

Minister Hunt has also indicated that if other regions are subjected to further restrictions, they will also be granted this increased mental health support.

Fees are paid by credit card before the session to secure your appointment. Half or full consultations are available for individuals, couples and families.

The Health Minister Greg Hunt has agreed to allow most clients with a mental health plan to be able to get the same Medicare rebates as face-to-face when they switch to telehealth counselling. Check with our reception if you are eligible on (03) 9629 1001

For those with a Mental Health Plan our fees are as follows:

Type of Psycholgist Fee Rebate
Registered Psychologist $220 business hours/
$230 after hours & Saturdays
Endorsed & Senior Psychologist $230 business hours/
$240 after hours & Saturdays
Clinical Psychologist $250 business hours,
$260 after hours & Saturdays

Fully funded employee assistant consultations (EAP) are immediately available for employees of companies with a Psychology Melbourne EAP program. Check if your company has a program with us and if they don’t, you can refer them to our Accounts Manager at

Other medical insurers are also following suit. If you usually get a rebate from Private Health insurance or WorkCover, TAC and others you will receive the same rebate when you attend an online session.

The following organisations have approved video sessions:

If you have specific questions about insurance, please get in touch with our reception team on 03 9629 1001 or at

Encrypted and secure technology

To ensure the most secure and confidential counselling for you, we insist on using stronger encryption standards than consumer video conferencing applications like Skype.


Group Programs

You can also link into our classes and therapy groups by video link or phone. It’s just like being in the room.

Call our reception today on 03 9629 1001 for further information or email us at