info@psychologymelbourne.com.au
1300 161 639
Psychology Melbourne offers expert online counselling and assessment services across Australia, including Melbourne, Sydney, Brisbane, Adelaide, Hobart, Perth, and Canberra. We have been providing these services successfully since 2016, using secure, reliable, and easy-to-use video platforms.
Many people prefer online counselling because it is convenient, private, and accessible, particularly for those who are busy, work from home, or live in remote areas.
Why Choose Online Counselling Services?
Please note: If you’re experiencing a mental health crisis, call Lifeline Australia 13 11 14, or call 000 or local emergency services.
Even if you are technology beginner, we can help you make it work. Once you’ve done it the first time, it’s easy from then on! All you need is a smartphone, laptop, computer or tablet with a web browser and an internet connection. There are no plugins or downloads required.
You can use either an Apple or Android smart phone, and you will need a minimum internet connection speed.
See our helpful guide below:
We have made it as easy as possible to attend your online session using our telemedicine platform Doxy.me. It is highly secure, encrypted and very easy to use. No data or information is stored during or after the session.
Our reception will assist you at every step of the way to link you into your session. Before your session, reception will send you a link to your psychologist's waiting room where you can wait until your appointment is due to start.
We recommend doing this 10-minutes before your session starts to avoid losing time during your session.
If your psychologist has not arrived within 5-10 minutes of your scheduled appointment time, call us immediately on 1300 161 639 for further assistance.
Our psychologists work with a wide range of problems online including: Anxiety, Depression, ADHD, Autism, Personality Disorders, Trauma/PTSD and Relationship problems.
View a full set of issues that are available for online counselling.
We have psychologists available online Australia wide including Melbourne, Sydney, Brisbane, Adelaide, Hobart, Perth and Canberra.
See our full list of our online psychologists.
Research shows that in expert hands, online counselling is just as effective as face-to-face counselling and client outcomes are identical to those for conventional therapy.
Psychology Melbourne is a recognised expert in secure online counselling. In a 2-year project with Medibank Private and Telstra Health, we delivered online counselling to over 200 clients in Queensland.
Some adult testing and assessments can be done online to help identify underlying neurodivergent issues and provide diagnosis and recommendations for treatment.
Psychology Melbourne has a team of highly experienced assessment psychologists who do online testing. They can also refer clients for specific counselling following their diagnosis to help and guide them on managing their symptoms.
All tests are administered, scored, and interpreted by registered psychologists. You will receive a written report, including your test results and recommendations for a way forward.
Please note: for some tests, medical screening and assessment through your GP or Psychiatrist may also be required for further diagnostic data.
We offer online assessments for the following:
Please note: Medicare rebates do not apply to assessments
Our online counselling fees are as follows and show the Medicare rebates available for those with a Mental Health Care Plan.
The Government has announced that online counselling is here to stay, and they will continue to provide 10 Medicare-subsidised online and in-person sessions per calendar year for all Australians suffering from psychological and mental health issues.
In addition, the Government is providing an additional 10 COVID Medicare-subsidised online and in-person sessions to support people during the pandemic. This will be reviewed on December 31st, 2022.
To be eligible for a Medicare rebate, clients will be required to see their GP and discuss a Mental Health Care Plan. The additional 10 COVID sessions will require a GP review once you have used all your initial 10 sessions in the calendar year.
Once deemed eligible, clients will be able to continue to access treatment even if public health orders are lifted.
The Government has agreed to allow clients with a mental health care plan to receive the same Medicare rebates when they switch to telehealth sessions.
At Psychology Melbourne you will receive a reminder 4 days prior to your online session to confirm the appointment.
Fees are then required 48 hours before the session to secure your appointment or you may be returned to the wait list.
Check with our reception for further details on 1300 161 639.
Many companies recognise the value of online sessions and will fully fund an employee for set number of sessions.
If you are an employee of a company signed up with a Psychology Melbourne EAP program, you will be immediately eligible for online sessions. Check if your company has a program with us and if they don’t, you can refer them to our Accounts Manager at info@psychologymelbourne.com.au.
Other medical insurers have also followed suit. We accept Private Health, WorkCover, TAC, VOCAT, NDIS and DVA.
The following organisations have approved video sessions:
Medicare - clients with a Medicare Mental Health Care Plan (MHCP) are able to receive the same rebates for online counselling as they do for Face-to-Face counselling.
Private Health insurance - all private health companies have approved funding for online consultations. You don’t need the GP referral for this.
Employee assistant consultations (EAP) - are available but first check if your company has a program with us and if they don’t, refer them to info@psychologymelbourne.com.au
WorkCover - GP Referral and Insurer Approval Letter required prior to booking sessions. Initial Gap Fee: $50 reduced to $30 for ongoing sessions.
TAC - GP Referral and Insurer Approval Letter required prior to booking sessions. Initial Gap Fee: $50 reduced to $30 for ongoing sessions.
VOCAT - Fully Funded.
NDIS - Fully Funded.
DVA - Please contact Reception for further information.
Other - please contact Psychology Melbourne for the latest organisations who have approved video sessions
If you have specific questions about insurance, please get in touch with our reception team on 1300 161 639 or at info@psychologymelbourne.com.au.
We offer online personal development courses, designed to enhance your well-being. These courses are available in the evening to accommodate busy schedules. They can be standalone educational tools or complement therapy.
They are led by experienced presenters who are all registered Psychologists. Each course includes handouts of helpful information, exercises, and homework.
See our short course program >
To ensure the most secure and confidential counselling for you, we insist on using stronger encryption standards than consumer video conferencing applications like Skype.
You can also link into our classes and therapy groups by video link or phone. It’s just like being in the room.
