Our Matching session achieves better results because it identifies the psychologist that you will work best with. It is a 30-minute session – or 40-min for couples – which can be done face-to-face, by phone or online.
You can get a Medicare rebate for matching sessions but most people prefer to save the rebate for their full therapy sessions. Private health cover may also apply. You can speak to our reception about this on 1300 161 639.
Direct appointments are for those people who prefer to choose their own psychologist from our website; or have been referred directly to a particular psychologist by a GP or a friend; or they just want to get started straight away.
You can speak to our reception about this on 1300 161 639.
The best outcomes in therapy come from regular sessions which reinforce behaviour change. Just like going to the gym, regular and consistent work – with out long breaks - will increase your chances of success.
For initial treatment we recommend up to 6 sessions either weekly or fortnightly sessions. Longer intervals reduce the effectiveness of counselling and also waste valuable time in the session on recapping the intervening weeks’ events.
Once the initial behaviour changes are in place, on-going maintenance can be done at monthly intervals. We also recommend a 6-month Mental Health check up to alert you to any major changes in your mental health. You can read about our 15-minute Mental Health Check.
Confidentially is crucial aspect of counselling because a person must feel free to talk about their innermost thoughts and feelings in a safe place. Our psychologists need to collect personal information to assist in assessing, understanding or treating your concerns.
However, Confidentiality is not absolute and Psychology Melbourne is legally obligated to disclose information about you to the appropriate authorities, with or without your consent, in the following circumstances:
Psychology Melbourne is committed to keeping your personal information confidential and we safeguard that information using secure passwords, firewalls and specialised protection programs related to information and communication technologies.
Psychology Melbourne is open 6 days a week and has a large team of over 35 psychologist psychologists at the CBD and other locations, and we make every effort to offer appointments to all enquiries.
Many people need after-hours-appointments and our psychologists work before and after our reception closes (see times above).
Appointments held outside reception hours must be pre-paid and sometimes attract a surcharge. Access to the building will be fully explained by reception.
We are closed on public holidays but some psychologists may be working
Full reception is open at our main office in the Melbourne CBD for six days a week from Monday – Thursday at 8:30 am – 6:30 pm; Fridays from 8.30 am – 6 pm; and Saturdays from 9 am – 3 pm
Appointments for all our other locations are made through our main office, unless otherwise arranged.
The following organisations have approved video sessions:
Psychologist sessions are substantially longer than GPs at just under an hour, with 5 minutes to write up notes. We cannot therefore easily fill appointments when people don’t show up. We cannot keep people waiting for an hour.
We therefore have to charge cancellations fees for cancellations with in 48 hours of their appointment, so that other people on the Wait list can be cared for.
At Psychology Melbourne, we make your invoicing, rebates and billing as easy as possible for you.
The Medicare Safety Net is designed to support people who require a lot of medical services in a calendar year.
If you have significant medical expenses, and plan to see a psychologist regularly, your visits to your psychologist could cost you a lot less.
Medicare Safety Nets have thresholds. When you spend certain amounts in gap and out of pocket costs, you’ll reach the thresholds. Once you’ve reached the thresholds, you’ll start getting higher Medicare benefits. This means you’ll get more money back for certain Medicare services.
The threshold amounts are set each year from 1 January.
Only Medicare can track the threshold for you. They provide a specific code when you have begun to tap into your threshold. You need to contact Medicare yourself on https://www.servicesaustralia.gov.au/medicare.
Eligible medical expenses that contribute to the threshold include seeing a doctor or specialists, some tests and scans like blood tests and CT scans.
Only verified payments count towards the threshold. Verified payments are when you pay for your health professional service in full, before you make a claim. If you have unverified payments, you’ll need to pay them before they count towards your threshold.
Individuals will automatically get the higher rebates as soon as the threshold is reached, but couples and families need to register with Medicare (even if you are all on the same Medicare card) to allow Medicare to keep track of all your expenses.
You can check your threshold amount at any time through either your:
How do I know if I've reached the Medicare safety Net?