Face-to-Face Counselling

Psychology Melbourne is opened for face-to-face appointments. Not all psychologists can be available.  If you are a current client and face-to-face sessions are important to you, please mention this to your psychologist. 

As our main concern is to keep you and our staff safe, the following conditions will apply for all face-to- face consultations:

Meanwhile, appointments will continue to be available via phone and secure online video.

Please note that for face-to face appointments you will need to be fully vaccinated (with both jabs) when attending sessions at any of our locations. If you have a medical exemption, you will be required to do online or phone sessions until further notice.

Please email your vaccination certificate to clientservices@psychologymelbourne.com.au one week prior to your first face-to-face appointment.

Please advise reception when making a face-to-face appointment if you have been feeling unwell, have any symptoms of fever, coughing, sneezing, and headache and/or breathing difficulty, or if you or anyone close to you have been in contact with anyone who has tested positive for COVID-19. In those cases, we ask clients to use our online or phone counselling sessions until you are well again.


As an essential service, we fully comply with the Department of Health’s hygiene and self-isolation guidelines at our CBD clinic and other locations to help prevent the spread of COVID-19. 

We ask you to protect yourself and others around you by being aware of the health authority advice and taking appropriate precautions. 

Where can I do Face-To-Face Counselling?

We have several locations where we offer face-to-face counselling. These vary according to the state of the pandemic.

For further information, please contact our Reception team on 03 9629 1001 or at clientservices@psychologymelbourne.com.au

What can we help with?

We have a large team of psychologists who work online with a wide range of problems including anxiety, depression and relationship problems. You can even do couples counselling online with each partner in different locations.


Fees & rebates

Fees for face-to-face counselling are slightly higher than for online and phone counselling. They are paid by credit card before the session to secure your appointment. Half or full consultations are available for individuals, couples and families.

You can claim Medicare rebates for up to ten (10) face-to-face counselling sessions in a calendar year if you have a Mental Health Care Plan. Check with our reception if you are eligible on (03) 9629 1001.

The Federal Government will also provide an extra ten (10) counselling session rebates (to a maximum of 20) during the pandemic for Victorians until March 31, 2021.

Clients will be required to:

Once approved, you will be able to continue to access treatment even if public health orders are lifted. 

For those with a Mental Health Plan our fees are as follows:

Type of Psycholgist Fee Rebate
Registered Psychologist $220 business hours/
$230 after hours & Saturdays
Endorsed & Senior Psychologist $230 business hours/
$240 after hours & Saturdays
Clinical Psychologist $250 business hours,
$260 after hours & Saturdays

Other rebates available

Fully funded employee assistant consultations (EAP) are immediately available for employees of companies with a Psychology Melbourne EAP program. Check if your company has a program with us and if they don’t, you can refer them to our Accounts Manager at clientservices@psychologymelbourne.com.au.

Other medical insurers are offering rebates for phone counselling such as Private Health insurance, WorkCover, TAC and others shown below.

If you have specific questions about insurance, please get in touch with our reception team on 03 9629 1001 or at clientservices@psychologymelbourne.com.au

Call our reception today on 03 9629 1001 for further information or email us at clientservices@psychologymelbourne.com.au