Group Therapy & Short Courses

Yes, all groups are online and live so feel free to take notes, so you get the most out of the group program content. We also make time for Q&A at the end of each session so if you have any questions about the course content you can ask the Psychologist directly.

Normally there are between 6- 10 participants in the group zoom session. You will be able to see the Group Leader and the other participants in the group. You will also be able to ask Q&A questions either during the group or at the end of the group.

Our Psychology groups are live events and are not recorded for client confidentiality and privacy reasons. We are unable to provide a digital copy, however we can provide the group handouts/homework each session.

Alternatively, you can schedule an individual counselling session with the Group Leader if you wish to discuss the session content in detail. Please call our Client Services Team on 1300 161 639 or use our live Chat on the website to book a session.

At this stage all our groups are running in the evenings, but we will be trialling some during the day next month. Many of our groups are repeated at a later date and we can put you on our waiting list for the next one. Please call our Client Services Team on 1300 161 639 or use our live Chat on the website to be added to a wait list.

The Zoom session is presented to the group, and you will be able to see the other participants. We ensure confidentiality by only making your first name visible. We do not want people turn off their video cameras for safety reasons and we don’t allow other people in the room for confidentiality reasons.

It is up to the Group Leaders whether they will provide one-on-one sessions for group members as it may be disruptive for the group. Please call our Client Services Team on 1300 161 639 to request this and they will pass on your request to the Group Leader.

We can arrange one-on-one counselling sessions with your Group Leader once the group has ended. To request this, please call our Client Services Team on 1300 161 639 or use our live Chat on the website

A Group Therapy Agreement will be sent to the participants at the end of the first session. This states that it is permitted to discuss group content outside the group, but not anything of a personal nature that is shared within the group.

No-one else should be present in the room during the group session and only first names will be visible on the video screen.

Make sure you have a quiet, closed space to participate in the group as confidentiality is important for you and others in the group.

You can easily book a group online on our groups page by selecting the group you are interested in. When you click on the ‘Book Now’ button, you will be able to pay by VISA or MasterCard.

Alternatively, you can call Reception and pay by phone using a credit card or bank transfer. Once your booking is complete, you will receive an email confirming your booking.

Please ensure you enter your email address carefully to ensure you receive your Zoom link.

By Phone - Simply call our Client Services Team on 1300 161 639 or use our live Chat on the website and we can take your booking over the phone by VISA or MasterCard or bank transfer.

Yes, you certainly can! We have Group Gift Certificates available to purchase so you can gift someone special, and they can choose any of our courses to enrol in.

Alternatively, you can book an online group and include your friend's email, First Name, Last Name and Phone Number but pay for it yourself and we will send them the confirmation email directly to access the course content.

If you would like any assistance, please contact our Client Service Team on 1300 161 639 or use our live Chat on the website.

We accept payments by VISA or MasterCard online or by phone on 1300 161 639. Payment in full is required prior to the group commencing.

Yes, you certainly can! After Pay allows you to split your purchases into four interest-free instalments, so you will pay your first instalment at the time of purchase, and the remainder every fortnight.

You can find your payment schedule in the After Pay app and they will send you regular payment reminders. For more information about AfterPay, visit https://www.afterpay.com.

No, we don’t offer EFT, but we accept bank transfers. Please contact Reception on 1300 161 639 to discuss this in more detail.

We reserve a limited number of places for those people with a Health Care Card. Call our Reception Team on 1300 161 639 or use our live Chat on the website to discuss this in more detail.

If you have a current Mental Health Care Plan (MHCP) and are in a telehealth eligible area, you will be suitable to apply for up to 10 group rebates per calendar year, however rebates only paid after you have attended the session.

The MHCP provides 10 individual rebates as well as 10 group rebates, so you do not lose any rebates doing a group.

Group rebates are available only if you are in a telehealth eligible area within MMM classifications and a minimum 15 km away from where the group is being held https://www.health.gov.au/resources/apps-and-tools/health-workforce-locator. Reception can assist you with eligibility and locations where each group leader is located at the time of a group.

If you don’t have a current Mental Health Care Plan (MHCP), you will need to discuss this with your GP.

The MHCP provides 10 individual rebates as well as 10 group rebates, so you do not lose any rebates doing a group.

Yes, with a current Mental Health Care Plan and if you are in a telehealth eligible area, you will be eligible for 10 individual sessions plus 10 group therapy sessions per calendar year. This means that no Medicare rebates will be deducted from your individual treatment. 

Our Psychologists are registered as providers with Private Health Funds. Some funds will allow rebates for psychological services, however it is advisable to check with your specific fund to see if your 'extras cover' includes this and the amount of repayment.

If you are eligible, you can choose to use your Private Health Insurance to pay for courses and we will send you a receipt for you to claim your rebate online.

Our online groups are hosted on Zoom https://www.zoom.com which is free to use and allows you to see, hear and participate in the group. It has audio and video functionality built-in so you can easily talk plus a chat window to type any questions you have about the group content.

You will need a computer, laptop or mobile phone with speakers or headphones and internet access. The bandwidth used by Zoom will be optimised to your network speed and will automatically adjust the quality for 3G, WiFi and wired environments.

If you have a microphone and/or webcam you will to be able to participate using audio and video. The full Zoom specifications can be viewed here - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748.

If you like to take notes, have a pad and pen handy to write things down during the session. A glass of water is also a good idea.

We will email you a link and password to access the scheduled Zoom session on the day of the group session. You can use the link within the email or visit https://zoom.us/join and add the Meeting ID to access the course

Yes, you can use mobile devices like phones and tablets and the full Zoom specifications can be viewed here - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748.

Prior to your group you can download the Zoom mobile app here - https://zoom.us/download.

Make sure you have a quiet, closed space to participate in the group as confidentiality is important for you and others in the group. Only first names are visible on the screens.

We will email you a link and password to access the scheduled Zoom session on the day of the group session.

We recommend that you check your email for the group zoom link well before 5pm on the day of your course (and don’t forget to check your junk mail if you can’t locate it).

If you do not have it, please call our Client Services Team on 1300 161 639 to resend it to you so you don’t miss your first session. We provide IT support for 10 minutes before the group starts.

When you click on your course link, the Zoom desktop or mobile app will download automatically to your device if you don’t already have the program installed, and you just follow the prompts to join the course. If preferred, you can install Zoom prior to the group session start from here - https://zoom.us/download.

Unless in the case of a genuine emergency, we do not provide refunds on groups once they have been purchased, but you can transfer it to another person. There is also an admin fee of $100 for cancellations.

Please call our Reception team on 1300 161 639 or use our live Chat on the website to make any adjustments to your enrolmen.

If for any reason the group is cancelled, you will be offered a full refund, or you can use it as a credit on another group or an individual online session with the Group Leader or another psychologist.

If you require a group for your workplace, we can arrange this for you either online or in-person. Contact our Client Services Team on 1300 161 639or use our live Chat on the website for further information.